Guest Experience Specialist - Front Desk

Valor Hospitality Partners; San Diego (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO after 90 days

401k with employer match

Team Member Awards and Recognition

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners is seeking a Front Desk Associate to warmly check guests in and out, make reservations, and offer expert recommendations. You will be the first point of contact, delivering a hospitable experience and handling guest inquiries with accuracy.

The role emphasizes strong computer and cash handling skills, a sociable demeanor, and the ability to balance guest needs with hotel policies across a busy front desk environment.

Qualifications

• Excellent computer and cash handling skills
• Ability to stand for extended periods of time
• Sociable, outgoing, lively and guest service-oriented demeanor

Responsibilities

• Handle guest registration, room assignments, and reservations.
• Verify guest information and payment details at check-in.
• Assist guests with inquiries about hotel services, local attractions and directions.
• Coordinate with housekeeping and front desk teams to ensure smooth check-ins/outs.
• Manage phone inquiries and provide accurate information to callers.

Skills

Cash handling

Customer service

Communication

Stand for long periods

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Valor Hospitality Partners is seeking a Front Desk Associate to warmly check guests in and out, make reservations, and offer expert recommendations. You will be the first point of contact, delivering a hospitable experience and handling guest inquiries with accuracy.

The role emphasizes strong computer and cash handling skills, a sociable demeanor, and the ability to balance guest needs with hotel policies across a busy front desk environment.