Guest Experience Specialist – Front Desk

Choice Hotels International, Inc.; Salt Lake City (UT); Sur place; USD 19 000 - 26 000; Plein temps

Résumé du poste

Choice Hotels International, Inc. is seeking a friendly front desk associate to greet guests, process registrations, and ensure a seamless arrival and departure experience. You will coordinate with departments, handle requests, and uphold hospitality standards in a multi-brand environment.

The role requires strong customer service, basic computer skills, and teamwork. Prior hotel experience and the ability to work flexible shifts, including mornings, evenings and weekends, are preferred.

Qualifications

• Strong customer service experience required.
• Previous hotel experience preferred.
• Ability to maintain a positive and professional attitude when handling all situations.
• Solid computer skills.
• Ability to push/pull up to 30lbs.
• Ability to work flexible schedule, including morning, afternoons, nights and weekends.
• Excellent communication skills.
• Must possess a strong team spirit.
• Opera experience preferred.

Responsabilités

• Receives and processes incoming guests.
• Ensure a delightful, seamless arrival and departure for our guests.
• Greets guest and processes hotel registration and other transactions.
• Keeps current on hotel accommodations, services and local attractions.
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
• Records resolutions to guest complaints on the “Make it Right” log.
• Works with other departments as appropriate to arrange for services requested by the guest.
• Stays current with developments in the hotel by reviewing and updating the communication log.

Connaissances

Customer service

Hotel experience

Professional attitude

Computer skills

Push/pull 30 lbs

Flexible schedule

Communication skills

Teamwork

Opera experience

Outils

Opera PMS

Description du poste

Choice Hotels International, Inc. is seeking a friendly front desk associate to greet guests, process registrations, and ensure a seamless arrival and departure experience. You will coordinate with departments, handle requests, and uphold hospitality standards in a multi-brand environment.

The role requires strong customer service, basic computer skills, and teamwork. Prior hotel experience and the ability to work flexible shifts, including mornings, evenings and weekends, are preferred.