Guest Experience Specialist - Front Desk

Highgate; Roseville (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels in Roseville, CA is hiring a Front Desk Agent to deliver attentive guest service from check-in to checkout, while maximizing occupancy and revenue. The role requires courtesy, accuracy, and knowledge of hotel programs and promotions.

Candidates should have prior hospitality exposure, strong communication, and the ability to multitask in a fast-paced environment. This is a full-time, on-site position with a comprehensive benefits package.

Qualifications

• High School diploma or equivalent is required.
• Experience in a hotel or related field preferred.
• Must communicate effectively and maintain a friendly demeanor.
• Must multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Follow all cash handling and credit policies.
• Be familiar with rates, packages, and promotions.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Operate front desk computer system and complete shift paperwork on time.
• Maintain a clean and organized workspace and assist guests with safe deposit boxes.

Skills

Customer Service

Communication

Multitasking

Computer Skills

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Hotel front desk systems

Job description

Highgate Hotels in Roseville, CA is hiring a Front Desk Agent to deliver attentive guest service from check-in to checkout, while maximizing occupancy and revenue. The role requires courtesy, accuracy, and knowledge of hotel programs and promotions.

Candidates should have prior hospitality exposure, strong communication, and the ability to multitask in a fast-paced environment. This is a full-time, on-site position with a comprehensive benefits package.