Guest Experience Specialist – Front Desk

Home2 Suites Rock Hill; Rock Hill (SC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel stays

Career advancement opportunities

Job summary

CrossroadsHospitality, LLC is seeking a Front Desk Associate to warmly welcome guests, manage check-in/check-out, and address inquiries throughout their stay. The role involves handling reservations, coordinating with housekeeping, and providing information on local attractions to ensure a memorable visit.

Applicants should have a high school diploma, strong communication skills, and experience with front desk software systems.

Qualifications

• Highschool diploma or equivalent.
• Experience in front desk, customer service, or hospitality preferred.
• Proficient in PMS and front desk software.
• Strong communication and guest-service focus.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Physical ability to stand for extended periods and handle luggage.

Responsibilities

• Welcome guests upon arrival with a warm, friendly reception.
• Perform check-in and check-out accurately and per policies.
• Assist guests with reservations, room assignments and special requests.
• Provide information on hotel amenities and local attractions.
• Address and resolve guest concerns, escalating when necessary.
• Process payments and manage daily transactions securely.

Skills

Guest service

Communication

Multitasking

Independence

Problem solving

Physical stamina

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

CrossroadsHospitality, LLC is seeking a Front Desk Associate to warmly welcome guests, manage check-in/check-out, and address inquiries throughout their stay. The role involves handling reservations, coordinating with housekeeping, and providing information on local attractions to ensure a memorable visit.

Applicants should have a high school diploma, strong communication skills, and experience with front desk software systems.