Guest Experience Specialist — Front Desk

Shamin Hotels; Chester (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Shamin Hotels is seeking a Guest Service Agent to welcome guests, manage check-ins/outs, and assist with reservations. You will answer questions about the hotel and local activities, assign rooms, and handle guest payments with accuracy.

The role requires a warm, professional demeanor and strong teamwork within Operations. You will coordinate with the Front Office Manager and other departments, provide information, and contribute to memorable guest experiences through proactive service and

Qualifications

• Experience in hospitality or front desk operations is a plus.
• Strong customer service orientation and communication skills.
• Ability to handle cash and process payments accurately.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escorts instructions to guests or bell staff.
• Date-stamps, sorts and racks incoming mail and messages.

Skills

Guest service

Communication

Cash handling

Reservations

Tools

Telephone

Fax

Switchboard

Job description

Shamin Hotels is seeking a Guest Service Agent to welcome guests, manage check-ins/outs, and assist with reservations. You will answer questions about the hotel and local activities, assign rooms, and handle guest payments with accuracy.

The role requires a warm, professional demeanor and strong teamwork within Operations. You will coordinate with the Front Office Manager and other departments, provide information, and contribute to memorable guest experiences through proactive service and