Guest Experience Front Desk Specialist

ARK; Kissimmee (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

ARK in Kissimmee, FL is seeking a friendly Hotel Front Desk Attendant to welcome guests and manage their stay from check-in to check-out. You will handle registrations, provide information on hotel services, and assist with reservations, ensuring a positive guest experience.

The role requires strong customer service skills, flexibility to work weekends/holidays, and the ability to stand and lift up to 25 pounds as needed.

Qualifications

• Proven customer service experience with a strong guest-focused mentality.

Responsibilities

• Greet guests and manage the registration process.
• Provide guests with information about hotel amenities, dining, and directions.
• Operate hotel switchboard, take calls and transfer calls.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations over the telephone, through emails and in person, including groups.

Skills

Customer service

Guest-focused

Job description

ARK in Kissimmee, FL is seeking a friendly Hotel Front Desk Attendant to welcome guests and manage their stay from check-in to check-out. You will handle registrations, provide information on hotel services, and assist with reservations, ensuring a positive guest experience.

The role requires strong customer service skills, flexibility to work weekends/holidays, and the ability to stand and lift up to 25 pounds as needed.