Guest Experience Specialist — Front Desk

Hampton Inn Portland Downtown; Portland (ME); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

Paid Sick and Vacation Time

401(k) Retirement plan

Job summary

Island Hospitality is seeking a Front Desk Agent for the Hampton Inn Portland Downtown to manage front desk operations and be a reference for guests and vendors.

This role requires professionalism, courtesy, strong communication, and the ability to work in a fast-paced environment. Flexible scheduling may be required as guest occupancy fluctuates.

Team members receive a rewarding benefits package and opportunities for growth through our in-house training and wellness programs.

Qualifications

• Check-in/Check-out hotel guests.
• Process payments according to established hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepares all necessary reports during each shift for the management team.

Responsibilities

• Check-in and check-out guests.
• Process payments per hotel requirements.
• Provide information to guests and vendors.
• Prepare reports during each shift for management.

Skills

Team player

Problem solving

Work under pressure

Guest service

Job description

Island Hospitality is seeking a Front Desk Agent for the Hampton Inn Portland Downtown to manage front desk operations and be a reference for guests and vendors.

This role requires professionalism, courtesy, strong communication, and the ability to work in a fast-paced environment. Flexible scheduling may be required as guest occupancy fluctuates.

Team members receive a rewarding benefits package and opportunities for growth through our in-house training and wellness programs.