Guest Experience Lead: Front Desk with Flexible Hours

Island Hospitality Management; Phoenix (AZ); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

HSA & FSA plans

Dependent care FSA

Identity Theft Protection

Commuter benefits including transit &/

Parking

Pet Insurance

PTO and Payroll Wellness

Employee Assistance Program

Wellness Subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan - IHM Matches

Job summary

Island Hospitality Management is seeking a Front Desk Agent to manage all aspects of front desk operations and be a key reference for guests and vendors. You will extend professionalism and courtesy, and communicate effectively while working in a fast-paced environment.

This role may require flexible scheduling availability and a strong commitment to guest service and team collaboration.

Qualifications

• Must be able to check-in/check-out hotel guests with accuracy
• Provide information and assistance to guests and vendors
• Able to handle stressful situations with composure
• Friendly, professional, and well-groomed appearance

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to hotel requirements
• Provide information and assistance to guests and vendors
• Prepare shift reports for management

Skills

Communication

Guest service

Problem solving

Teamwork

Job description

Island Hospitality Management is seeking a Front Desk Agent to manage all aspects of front desk operations and be a key reference for guests and vendors. You will extend professionalism and courtesy, and communicate effectively while working in a fast-paced environment.

This role may require flexible scheduling availability and a strong commitment to guest service and team collaboration.