Guest Experience Agent — Flexible Hours & Growth

Island Hospitality Management; Pittsburgh (Allegheny County); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental, and Vision Insurance

Employee Assistance Program

401(k) Retirement plan with matching

Incentive based bonus program

Discounts for friends and family

Paid Sick and Vacation Time

Job summary

Island Hospitality Management is looking for an upbeat Front Desk Agent in Pittsburgh, PA. Your role will encompass managing front desk operations and being a key reference for guests and vendors. An effective Front Desk Agent excels in communication and problem-solving while working in a fast-paced environment.

This position requires flexible scheduling and offers ongoing training and development to ensure career growth. The company provides comprehensive benefits including healthcare, wellness programs, and 401(k) matching.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement.
• Ability to handle workplace problems and provide excellent guest service.
• Available and approachable for all guests while managing stress.

Responsibilities

• Check-in/check-out hotel guests efficiently.
• Process all payments according to hotel requirements.
• Provide necessary information and assistance to guests and vendors.
• Prepare reports for management during each shift.

Skills

Outstanding communication

Problem-solving

Stress management

Team player

Job description

Island Hospitality Management is looking for an upbeat Front Desk Agent in Pittsburgh, PA. Your role will encompass managing front desk operations and being a key reference for guests and vendors. An effective Front Desk Agent excels in communication and problem-solving while working in a fast-paced environment.

This position requires flexible scheduling and offers ongoing training and development to ensure career growth. The company provides comprehensive benefits including healthcare, wellness programs, and 401(k) matching.