Guest Experience Agent — Flexible Front Desk Role

Island Hospitality Management; Portland (ME); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Healthcare

Dental Insurance

Vision Insurance

HSA/FSA plans

Paid time off

401(k) retirement plan

Employee discounts

Wellness program

Job summary

Island Hospitality is seeking a Front Desk Agent to manage all front desk operations and be a reference point for guests and vendors. You will need to be professional, courteous, and possess outstanding communication skills to thrive in a fast-paced environment.

This role may require flexible scheduling. Primary duties include check-in/check-out, processing payments, and assisting guests and vendors with information and guidance to ensure a smooth experience.

Qualifications

• Motivated team player with strong initiative and desire for achievement.
• Effective at handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Skills

Guest services

Communication skills

Team player

Problem solving

Stress management

Flexible schedule

Job description

Island Hospitality is seeking a Front Desk Agent to manage all front desk operations and be a reference point for guests and vendors. You will need to be professional, courteous, and possess outstanding communication skills to thrive in a fast-paced environment.

This role may require flexible scheduling. Primary duties include check-in/check-out, processing payments, and assisting guests and vendors with information and guidance to ensure a smooth experience.