Guest Experience Specialist - Front Desk

Delco Development LLC; Pennsville Township (NJ); On-site; USD 28,000 - 42,000; Full time

Job summary

Delco Development LLC in Pennsville Township, NJ seeks a full-time front desk coordinator to welcome guests, handle registrations, and assist with services. You will establish guest credit, direct guests to rooms, relay messages, and maintain records.

Responsibilities include greeting guests, registering them with accurate details, processing payments, making reservations, and providing concierge assistance for entertainment, shopping, and travel.

Qualifications

• High school diploma or equivalent experience.
• Ability to lift up to ten pounds and stand or sit for long periods.
• Excellent customer service and telephone etiquette.
• Ability to welcome guests and register efficiently.
• Basic arithmetic for payments and billing.

Responsibilities

• Greet guests and respond to requests.
• Register guests, verify information, assign rooms and issue keys.
• Establish credit by verifying cards or cash.
• Direct guests to rooms using maps.
• Relay messages and assist with concierge services.
• Maintain guest records and accounts.
• Process reservations and check availability.
• Secure valuables and handle lost and found.
• Contribute to team effort.

Skills

Customer service

Telephone etiquette

Guest relations

Communication

Education

High school diploma or equivalent experience

Job description

Delco Development LLC in Pennsville Township, NJ seeks a full-time front desk coordinator to welcome guests, handle registrations, and assist with services. You will establish guest credit, direct guests to rooms, relay messages, and maintain records.

Responsibilities include greeting guests, registering them with accurate details, processing payments, making reservations, and providing concierge assistance for entertainment, shopping, and travel.