Front Desk Guest Experience Lead

Del Monte Hotel Management LLC; Town of Greece (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Hotel room discounts

Discounts on food and beverages

Professional development opportunities

Comprehensive benefits for full-time

Job summary

DelMonte Hotel Group in the United States seeks a Front Desk Clerk to deliver exceptional guest service and contribute to a welcoming hotel experience. Greet, register, and assign rooms; answer calls; post charges; make reservations; monitor availability; and help maintain lobby areas.

We offer competitive pay, comprehensive benefits for full-time staff, and ample opportunities for professional development and advancement.

Qualifications

• 1 to 3 months related experience; High school diploma or GED; or equivalent
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Availability to work a flexible schedule

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Perform laundry duties as needed.

Skills

Customer service

Communication skills

Multi-tasking

Time management

Basic computer skills

Education

High school diploma or GED

Tools

MS Office

Job description

DelMonte Hotel Group in the United States seeks a Front Desk Clerk to deliver exceptional guest service and contribute to a welcoming hotel experience. Greet, register, and assign rooms; answer calls; post charges; make reservations; monitor availability; and help maintain lobby areas.

We offer competitive pay, comprehensive benefits for full-time staff, and ample opportunities for professional development and advancement.