Guest Experience Specialist - Front Desk

Delco Development; Pennsville Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Delco Development in Pennsville Township, NJ seeks a full-time front desk receptionist to warmly welcome guests, register arrivals, establish credit, and guide guests to their rooms.

You will handle reservations, process payments, answer inquiries about hotel services, relay messages, maintain records, and assist guests with concierge needs.

The role requires a high school diploma or equivalent, the ability to lift up to 10 pounds, and to sit or stand for long periods.

Qualifications

• Customer-focused front desk experience preferred.

Responsibilities

• Welcome guests by greeting, answering questions, and responding to requests.
• Register guests by obtaining room requirements, confirming pre-registration, assigning rooms, and issuing keys.
• Verify guest credit by processing cards or requesting cash.
• Direct guests to rooms and facilities using maps or directions.
• Provide concierge services by answering inquiries about services, entertainment, shopping, and travel.
• Maintain guest records and accounts with accurate data entry.
• Process payments and compute bills for services rendered.
• Make reservations and check availability for rooms and other services.
• Secure valuables through lost-and-found processes.
• Contribute to team goals by performing related duties as needed.

Skills

Customer service

Telephone etiquette

Professional demeanor

Education

High school diploma or equivalent

Job description

Delco Development in Pennsville Township, NJ seeks a full-time front desk receptionist to warmly welcome guests, register arrivals, establish credit, and guide guests to their rooms.

You will handle reservations, process payments, answer inquiries about hotel services, relay messages, maintain records, and assist guests with concierge needs.

The role requires a high school diploma or equivalent, the ability to lift up to 10 pounds, and to sit or stand for long periods.