Guest Experience Concierge — Front Desk

Dr-Hotel-Employee-Leasing-LL; Princeton (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Team support

Growth opportunities

Flexible shifts

Job summary

Dr-Hotel-Employee-Leasing-LL in Princeton, NJ is seeking a Guest Service Representative. You will greet guests, assist with check-ins and check-outs, handle reservations, and ensure smooth front desk operations to support a memorable stay.

You will use the front desk system, coordinate with housekeeping, provide local information, and escalate issues as needed. The role offers variety, weekday and weekend shifts, and opportunities to grow in hotel operations.

Qualifications

• Strong customer service and communication skills.
• Experience using hotel front desk systems or related software is helpful.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Problem solving

Tools

Front desk software

Job description

Dr-Hotel-Employee-Leasing-LL in Princeton, NJ is seeking a Guest Service Representative. You will greet guests, assist with check-ins and check-outs, handle reservations, and ensure smooth front desk operations to support a memorable stay.

You will use the front desk system, coordinate with housekeeping, provide local information, and escalate issues as needed. The role offers variety, weekday and weekend shifts, and opportunities to grow in hotel operations.