Guest Experience Specialist – Front Desk

Sierra Lodgings Inc; Orlando (FL); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Sierra Lodgings Inc. is seeking a Front Desk Agent to provide professional, friendly check-in/check-out and guest interactions at a AAA 4‑Diamond resort in Orlando. You will handle payments, respond to inquiries, and support guest needs with a personal touch.

Responsibilities include processing folios, resolving issues, coordinating with Housekeeping, Concierge, and Security, and adhering to cash-handling and PCI guidelines. A high school diploma and hospitality focus are preferred.

Qualifications

• Professional demeanor suitable for a AAA 4-Diamond resort.
• 1 year front desk hotel or resort experience.
• Excellent guest service and communication skills.
• Ability to multitask in a fast-changing environment.
• Experience with cash handling and PCI guidelines.

Responsibilities

• Welcome guests warmly and provide a professional first impression.
• Process check-ins/check-outs and handle payments per resort policies.
• Answer inquiries about amenities, dining, activities and local attractions.
• Resolve guest concerns and escalate when needed to management.
• Review folios and assist with billing inquiries and discrepancies.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth service.
• Follow front desk procedures, cash-handling policies, and security protocols.
• Participate in ongoing training related to the Front Desk.

Skills

Guest service

Communication skills

Multitasking

Listening

PCI Compliance

Cash handling

Education

High school diploma or GED

Hospitality-related degree (preferred)

Tools

Microsoft Office

Opera PMS (or similar)

Job description

Sierra Lodgings Inc. is seeking a Front Desk Agent to provide professional, friendly check-in/check-out and guest interactions at a AAA 4‑Diamond resort in Orlando. You will handle payments, respond to inquiries, and support guest needs with a personal touch.

Responsibilities include processing folios, resolving issues, coordinating with Housekeeping, Concierge, and Security, and adhering to cash-handling and PCI guidelines. A high school diploma and hospitality focus are preferred.