Guest Experience Specialist - 4-Diamond Resort Front Desk

Sierra Lodgings; Orlando (FL); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Caribe Royale Orlando is looking for a Front Desk Agent to manage check-in/check-out, handle payments, and assist guests with information and inquiries at a AAA 4-Diamond resort. Prior front desk experience and professional communication are essential.

The role requires flexibility, strong guest service skills, and proficiency with hotel software such as Opera, Nuvola, and Runtriz. Training and a courteous, high-quality service environment are emphasized.

Qualifications

• 1 year experience in a Hotel or Resort Front Desk position.
• High school diploma or GED or hospitality-related degree.

Responsibilities

• Provide professional, personalized service at check-in/check-out.
• Assist with guest billing policies and credits as required.
• Resolve guest concerns to a successful conclusion with other departments.

Skills

Guest service skills

Cash handling

English communication

Multitasking

Education

High school diploma or GED

Tools

Opera

Nuvola

Runtriz

Job description

Caribe Royale Orlando is looking for a Front Desk Agent to manage check-in/check-out, handle payments, and assist guests with information and inquiries at a AAA 4-Diamond resort. Prior front desk experience and professional communication are essential.

The role requires flexibility, strong guest service skills, and proficiency with hotel software such as Opera, Nuvola, and Runtriz. Training and a courteous, high-quality service environment are emphasized.