Guest Experience Front Desk Agent

Big Smoke Burger; Orlando (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A prominent hotel chain in Orlando is looking for a front desk agent dedicated to providing top-notch service to guests. Responsibilities include maximizing room occupancy, efficiently checking guests in and out, and maintaining a high level of professionalism. Ideal candidates will possess strong communication skills and a passion for customer service. Join us to enhance the guest experience at our award-winning establishment.

Qualifications

• Must be knowledgeable in all hotel services and policies.
• Ability to efficiently check-in and check-out guests.
• Strong organizational skills to maintain cash bank.

Responsibilities

• Maximize average daily rate and occupancy through room sales.
• Check in and out guests efficiently and courteously.
• Answer phones promptly and assist with reservations.

Skills

Sales skills

Customer service

Communication skills

Job description

A prominent hotel chain in Orlando is looking for a front desk agent dedicated to providing top-notch service to guests. Responsibilities include maximizing room occupancy, efficiently checking guests in and out, and maintaining a high level of professionalism. Ideal candidates will possess strong communication skills and a passion for customer service. Join us to enhance the guest experience at our award-winning establishment.