Guest Experience Specialist (Front Desk)

TPG Hotels & Resorts; Oklahoma City (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

Flexible Spending Accounts

401(k) with company match

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel discounts across TPG portfolio

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent to be the first point of contact for guests. You will greet and check-in guests, process payments, handle inquiries by phone and email, and manage reservations with accuracy.

You’ll collaborate with housekeeping and maintenance to ensure smooth operations and exceptional guest experiences. This role requires high school education or equivalent, strong guest service orientation, basic accounting skills, and excellent communication.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation.
• Basic accounting skills.
• Ability to remain calm and professional under pressure.
• Proficiency with computer systems, calculators, phones and other office equipment.
• Excellent written and verbal communication with strong organization and time management skills.

Responsibilities

• Greeting and Check-In: Welcome guests or clients professionally, assist with check-in and verify reservations.
• Check-Out and Payment Processing: Handle checkout, process payments, issue invoices or receipts, ensure billing accuracy.
• Phone and Email Communication: Answer calls, direct inquiries, and respond to emails promptly.
• Reservation Management: Manage room/service reservations, cancellations, and modifications.
• Guest Services: Assist with room changes, amenities, directions, and local recommendations; address guest concerns.
• Administrative Tasks: Manage mail, visitor log, files, and keep front desk organized.
• Security and Access Control: Monitor access, issue visitor badges, follow security protocols.
• Cash Handling: Manage cash transactions, reconcile cash drawer.
• Multi-Tasking: Handle multiple tasks across guest interactions, inquiries, and admin duties.
• Collaboration: Coordinate with housekeeping, maintenance, and management for smooth operations.
• Emergency Response: Follow procedures during emergencies and assist guests and staff.

Skills

Guest service orientation

Basic accounting

Communication skills

Time management

Office equipment proficiency

Computer proficiency

Calm under pressure

Education

High school education or equivalent experience

Tools

Computer

Calculator

Phone

Office equipment

Job description

TPG Hotels & Resorts is seeking a Front Desk Agent to be the first point of contact for guests. You will greet and check-in guests, process payments, handle inquiries by phone and email, and manage reservations with accuracy.

You’ll collaborate with housekeeping and maintenance to ensure smooth operations and exceptional guest experiences. This role requires high school education or equivalent, strong guest service orientation, basic accounting skills, and excellent communication.