Guest Experience Concierge — Front Desk (Hotel Discounts)

TPG Hotels and Resorts; Lexington (KY); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Hotel discounts

Health, Dental & Vision insurance

Disability Insurance

Supplemental Life Insurance

Flexible Spending Accounts

401(k) with company match

Paid Time Off

Job summary

TPG Hotels and Resorts is seeking a Front Desk Agent to be the first point of contact for guests. You will manage check-ins, payments, and inquiries, ensuring a welcoming and seamless experience.

This role includes handling reservations, coordinating with other departments, and assisting guests with requests and local guidance. You will also perform administrative duties, monitor access, and uphold security procedures while providing courteous service and accurate billing and records.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong guest service orientation and communication skills.
• Basic accounting / cash handling familiarity recommended.
• Proficiency with computers, calculators, phones, and office equipment.
• Excellent written and verbal communication with organization and time management.

Responsibilities

• Greeting and Check-In: Welcome guests, verify reservations, and provide information about services and policies.
• Check-Out and Payment Processing: Handle check-out, process payments, issue receipts, and resolve billing inquiries.
• Phone and Email Communication: Answer calls, route to proper departments, and respond to inquiries promptly.
• Reservation Management: Manage reservations, cancellations, and modifications with accurate data entry.
• Guest Services: Assist with room changes, amenities, directions, and local recommendations; address complaints politely.
• Administrative Tasks: Manage mail, visitor log, files, and keep front desk organized.
• Security and Access Control: Monitor access, issue visitor passes, follow security protocols.
• Cash Handling: Maintain cash drawer and reconcile transactions.
• Multi-Tasking: Balance multiple tasks across guests, calls, inquiries, and admin duties.
• Collaboration: Work with housekeeping, maintenance, and management to ensure smooth operations.
• Emergency Response: Follow procedures for emergencies and assist guests and staff.

Skills

Guest service orientation

Time management

Excellent communication

Cash handling

Education

High school diploma or equivalent

Tools

Calculator

Computer

Phone system

Job description

TPG Hotels and Resorts is seeking a Front Desk Agent to be the first point of contact for guests. You will manage check-ins, payments, and inquiries, ensuring a welcoming and seamless experience.

This role includes handling reservations, coordinating with other departments, and assisting guests with requests and local guidance. You will also perform administrative duties, monitor access, and uphold security procedures while providing courteous service and accurate billing and records.