Guest Experience Specialist - Front Desk

Aimbridge Hospitality; North Little Rock (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent in North Little Rock, AR to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the hotel, handling reservations, requests, and checkout with care.

Ideal candidates have a high school diploma, familiarity with hotel software and MS Office, and a positive, proactive attitude. This on-site role offers comprehensive benefits and a team-oriented environment.

Qualifications

• Front desk guest-service skills to ensure a warm welcome and memorable stay.
• Clear, confident communication with guests and team members.
• Ability to think quickly and resolve guest issues effectively.

Responsibilities

• Guest service at front desk to create a welcoming experience.
• Communication with guests and team to keep operations smooth.
• Identify and resolve issues quickly to ensure guest satisfaction.
• Manage reservations, check-ins, check-outs, and billing with accuracy.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality is seeking a Front Desk Agent in North Little Rock, AR to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the hotel, handling reservations, requests, and checkout with care.

Ideal candidates have a high school diploma, familiarity with hotel software and MS Office, and a positive, proactive attitude. This on-site role offers comprehensive benefits and a team-oriented environment.