Front Desk Guest Experience Specialist

Hotel Equities; Little Rock (AR); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Vacation & Holiday Pay

401(k)

Same-day pay available

Employee Assistance Program

Flexible spending account

Job summary

A leading hospitality company is seeking a friendly Front Desk Agent for their Hilton Garden Inn in Little Rock, AR. The ideal candidate has strong communication skills and experience in customer service, as they will greet guests, handle reservations, and resolve issues. A high school diploma is required, along with familiarity with hotel management standards. This full-time position offers competitive pay and amazing employee benefits, contributing to a supportive workplace culture.

Qualifications

• Experience with hotel management systems such as Marriott or Hilton.
• Ability to speak, read, write, and understand primary languages used in the workplace.
• Good communication skills, both verbal and written.

Responsibilities

• Greet and welcome guests upon arrival and assist in check-ins.
• Respond to phone calls and guest inquiries in a courteous manner.
• Handle guest complaints and resolve issues efficiently.

Skills

Communication skills

Basic computational ability

Customer service experience

Knowledge of hotel services

Education

High School diploma or equivalent

Job description

A leading hospitality company is seeking a friendly Front Desk Agent for their Hilton Garden Inn in Little Rock, AR. The ideal candidate has strong communication skills and experience in customer service, as they will greet guests, handle reservations, and resolve issues. A high school diploma is required, along with familiarity with hotel management standards. This full-time position offers competitive pay and amazing employee benefits, contributing to a supportive workplace culture.