Front Desk Guest Experience Specialist

mcrhotels.com; Little Rock (AR); Remote; USD 19,000 - 25,000; Full time

Job summary

Homewood Suites by Hilton Little Rock Downtown is seeking a Front Desk Agent to ensure guests enjoy a friendly arrival and departure experience, address needs promptly, and maintain hospitality standards. Greeting guests by name, following guidelines, and delivering exceptional service are essential.

You will manage check-ins/outs, rate knowledge, and shift reports with a strong team focus. The role emphasizes check-in/out efficiency, rate awareness, and accurate shift documentation, while

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Check-in/Out Efficiency: All guests checked-in/out in a timely manner; follow up after check-in to ensure satisfaction.
• Rate Schedule: Up-to-date understanding of room rates and promotions.
• Incoming Mail: Receive and note all incoming mail as required per daily shift checklist.

Job description

Homewood Suites by Hilton Little Rock Downtown is seeking a Front Desk Agent to ensure guests enjoy a friendly arrival and departure experience, address needs promptly, and maintain hospitality standards. Greeting guests by name, following guidelines, and delivering exceptional service are essential.

You will manage check-ins/outs, rate knowledge, and shift reports with a strong team focus. The role emphasizes check-in/out efficiency, rate awareness, and accurate shift documentation, while