Guest Experience Specialist: Front Desk

Hotel Equities; Little Rock (AR); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation

Sick Time & Holidays

Employee Discounts

Life Insurance

FSA

Parental Leave

Discounts

Job summary

Hotel Equities seeks a friendly Guest Services Representative to join our team in Little Rock, AR. You will welcome guests, handle check-ins/outs, reservations, and guest requests with professional service to ensure a positive stay.

This role supports hotel operations, communicates with departments, and promotes amenities. Flexibility for nights, weekends, and holidays is expected. Join a team committed to hospitality excellence.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk/customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate to management when needed.
• Maintain accurate guest information and shift documentation.
• Communicate effectively with housekeeping, maintenance, and other departments.
• Promote hotel services, amenities, and guest opportunities.

Skills

Front desk

Customer service

Verbal & written communication

Cash-handling

Multitasking

Education

High school diploma

Tools

PMS

POS

Microsoft Office

Job description

Hotel Equities seeks a friendly Guest Services Representative to join our team in Little Rock, AR. You will welcome guests, handle check-ins/outs, reservations, and guest requests with professional service to ensure a positive stay.

This role supports hotel operations, communicates with departments, and promotes amenities. Flexibility for nights, weekends, and holidays is expected. Join a team committed to hospitality excellence.