Guest Services Specialist — Front Desk at Hotel

Capital Hotel; Little Rock (AR); Vor Ort; USD 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Medical insurance

Dental & vision

Life insurance

Disability coverage

401(k) matching

Tuition assistance

Discounted room rates

Training & development

Zusammenfassung

Capital Hotel in Little Rock, AR, is seeking a Front Desk Clerk to welcome guests and manage check-in/check-out processes. This role focuses on delivering exceptional service and a smooth guest experience from arrival to departure.

Responsibilities include assisting guests, handling charges, and staying informed about hotel offerings. On-site, full-time position with competitive wages and benefits; evening/weekend shifts may apply.

Qualifikationen

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills; ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Aufgaben

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Kenntnisse

Customer service

Interpersonal skills

Communication

Multitasking

Attention to detail

Flexibility

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Capital Hotel in Little Rock, AR, is seeking a Front Desk Clerk to welcome guests and manage check-in/check-out processes. This role focuses on delivering exceptional service and a smooth guest experience from arrival to departure.

Responsibilities include assisting guests, handling charges, and staying informed about hotel offerings. On-site, full-time position with competitive wages and benefits; evening/weekend shifts may apply.