Guest Experience Clerk — Front Desk & Service Champion

Concord Hospitality Enterprises; Little Rock (AR); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises in Little Rock seeks a Front Desk Clerk or Guest Services Clerk to warmly welcome guests from arrival to departure and deliver proactive, responsive service that makes each stay memorable.

You will handle guest requests, manage payments, and maintain brand standards while staying informed about travel programs and offers. Flexibility to work varied shifts, including evenings, weekends, and holidays, is required.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Flexibility with shifts

Education

High school diploma or equivalent preferred

Job description

Concord Hospitality Enterprises in Little Rock seeks a Front Desk Clerk or Guest Services Clerk to warmly welcome guests from arrival to departure and deliver proactive, responsive service that makes each stay memorable.

You will handle guest requests, manage payments, and maintain brand standards while staying informed about travel programs and offers. Flexibility to work varied shifts, including evenings, weekends, and holidays, is required.