Guest Experience Specialist - Front Desk

SpringHill Suites; Norfolk (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401K

Referral Bonus

Associate Development Plan

Internal Promotion Opportunities

Medical, Dental, Vision

Job summary

SpringHill Suites is seeking a Front Desk Agent to assist guests efficiently and professionally in all front office functions. A high standard of service is essential, with flexibility to work weekends and holidays.

You will process check-ins/outs, upsell room rates, provide local information, handle payments, and support guest satisfaction. Strong typing and computer skills are required; high school diploma or equivalent preferred.

Qualifications

• High school diploma or equivalent preferred.
• Typing and computer aptitude are required.
• Interpersonal, reading, writing and basic math skills.

Responsibilities

• Register guests into the hotel promptly and courteously using up-selling techniques.
• Check guests in and out, and manage VIP arrivals and group bookings.
• Assist guests with local information and hotel services to enhance satisfaction.
• Respond to guest requests promptly and resolve complaints to the guest's satisfaction.
• Handle reservations with the reservation center and manage guest accounts.
• Process payments, post charges, and prepare cashier's reports and deposits.
• Issue and control guest safe-deposit boxes.

Education

High school diploma or equivalent

Tools

Reservation software

Job description

SpringHill Suites is seeking a Front Desk Agent to assist guests efficiently and professionally in all front office functions. A high standard of service is essential, with flexibility to work weekends and holidays.

You will process check-ins/outs, upsell room rates, provide local information, handle payments, and support guest satisfaction. Strong typing and computer skills are required; high school diploma or equivalent preferred.