Front Desk Guest Service Associate — Hospitality

Q Hotels; Slidell (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Marriott travel discounts

Employee benefits

Job summary

SpringHill Suites by Marriott is seeking a friendly Guest Service Associate to be the first point of contact for guests, delivering outstanding hospitality and a memorable stay. You will check guests in and out, assist with reservations, and provide information about local attractions and hotel services.

The role requires strong communication, multitasking, and teamwork in a fast-paced setting. Flexibility for weekends and varied shifts is essential to meet guest needs.

Qualifications

• High school diploma or equivalent preferred.
• Prior guest service experience is a plus but not required.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving abilities.
• Basic computer skills and ability to learn hotel reservation systems.
• Ability to multitask in a fast-paced environment.
• Flexible availability, including weekends, holidays, and varying shifts.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Perform guest check-ins and check-outs efficiently and accurately.
• Manage reservations, room assignments, and guest requests.
• Answer calls, respond to inquiries, and provide information about hotel amenities and local attractions.
• Handle guest concerns with professionalism and a solution-oriented approach.
• Process payments and maintain accurate records per cash-handling procedures.
• Communicate effectively with housekeeping, maintenance, and other hotel departments.
• Maintain a clean, organized front desk area and follow brand standards.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Education

High school diploma

Tools

Reservation systems

Computer basics

Job description

SpringHill Suites by Marriott is seeking a friendly Guest Service Associate to be the first point of contact for guests, delivering outstanding hospitality and a memorable stay. You will check guests in and out, assist with reservations, and provide information about local attractions and hotel services.

The role requires strong communication, multitasking, and teamwork in a fast-paced setting. Flexibility for weekends and varied shifts is essential to meet guest needs.