Guest Experience Specialist - Front Desk

Highgate; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid holidays

Paid vacation

Employee assistance program

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Guest Service Agent in New York to deliver attentive, courteous service during check-in, stay, and checkout. You will help guests with information, reservations, and requests while promoting room revenue and satisfaction.

A friendly demeanor and strong teamwork are essential for success. Responsibilities include managing the Front Desk system, handling inquiries, and ensuring accurate logging of packages and messages.

Qualifications

• Experience in a hotel or related field preferred.
• College coursework helpful.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Maintain operation of the PBX console and ensure standards are met.
• Answer inquiries about hotel services, facilities and hours.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Balance and prepare shift paperwork according to standards.

Skills

Customer service

Guest hospitality

Communication skills

Multitasking

Front desk experience

Education

High School Diploma

Tools

PBX system

PMS (Front Desk)

Job description

Highgate Hotels is seeking a Guest Service Agent in New York to deliver attentive, courteous service during check-in, stay, and checkout. You will help guests with information, reservations, and requests while promoting room revenue and satisfaction.

A friendly demeanor and strong teamwork are essential for success. Responsibilities include managing the Front Desk system, handling inquiries, and ensuring accurate logging of packages and messages.