Guest Experience Specialist - Front Desk

ADP, Inc.; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

HQ Hotels through The Monarch Hotel by HQ in New Orleans is seeking a Front Desk Agent to deliver exceptional guest experiences at the reception desk. You will handle check-in/out, reservations, and guest requests with a professional presence and strong communication.

The role requires a customer-focused mindset, ability to multitask, and basic computer skills for scheduling and POS systems. Shifts may include evenings, weekends, or holidays, with on-site work at the New Orleans property.

Qualifications

• High school diploma or equivalent (associate’s degree preferred).
• Previous customer service or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficient in basic computer applications (MS Office, scheduling software, POS systems).
• Ability to multitask and remain calm in a fast-paced environment.

Responsibilities

• Greet and welcome guests, clients, and visitors in a friendly and professional manner.
• Answer phone calls, emails, and inquiries promptly and accurately.
• Manage check-in and check-out procedures (if applicable).
• Schedule appointments and maintain calendars.
• Handle reservations, cancellations, and guest requests.
• Process payments, invoices, or basic transactions.
• Maintain accurate records and update internal systems.
• Coordinate with other departments to meet guest or client needs.
• Resolve complaints or concerns efficiently and courteously.
• Maintain cleanliness and organization of the front desk area.
• Follow company policies, safety procedures, and confidentiality guidelines.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

High school diploma

Tools

MS Office

Scheduling software

POS systems

Job description

HQ Hotels through The Monarch Hotel by HQ in New Orleans is seeking a Front Desk Agent to deliver exceptional guest experiences at the reception desk. You will handle check-in/out, reservations, and guest requests with a professional presence and strong communication.

The role requires a customer-focused mindset, ability to multitask, and basic computer skills for scheduling and POS systems. Shifts may include evenings, weekends, or holidays, with on-site work at the New Orleans property.