Guest Experience Specialist - Front Desk

Sbe-Restaurant-Group; New Orleans (LA); On-site; USD 31,000 - 40,000; Full time

Job summary

The Monarch Hotel by HQ in New Orleans, LA is seeking a Front Desk Agent to be the first point of contact for guests and visitors. You will deliver friendly service, handle check-ins/outs, answer inquiries, and coordinate with departments to meet guest needs.

Ideal candidates have a high school diploma (associate degree preferred), strong communication skills, and the ability to multitask in a fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Previous customer service or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficient in basic computer applications (MS Office, scheduling software, POS systems).
• Ability to multitask and remain calm in a fast-paced environment.

Responsibilities

• Greet and welcome guests, clients, and visitors in a friendly and professional manner.
• Answer phone calls, emails, and inquiries promptly and accurately.
• Manage check-in and check-out procedures (if applicable).
• Schedule appointments and maintain calendars.
• Handle reservations, cancellations, and guest requests.
• Process payments, invoices, or basic transactions.
• Maintain accurate records and update internal systems.
• Coordinate with other departments to meet guest or client needs.
• Resolve complaints or concerns efficiently and courteously.
• Maintain cleanliness and organization of the front desk area.
• Follow company policies, safety procedures, and confidentiality guidelines.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Office software

Multitasking

Education

High school diploma

Tools

MS Office

Scheduling software

POS systems

Job description

The Monarch Hotel by HQ in New Orleans, LA is seeking a Front Desk Agent to be the first point of contact for guests and visitors. You will deliver friendly service, handle check-ins/outs, answer inquiries, and coordinate with departments to meet guest needs.

Ideal candidates have a high school diploma (associate degree preferred), strong communication skills, and the ability to multitask in a fast-paced hospitality environment.