Guest Experience Specialist - Front Desk

Crescent Hotels & Resorts; New Haven (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a friendly Front Desk Agent in New Haven, CT to warmly welcome guests and manage check-in/check-out with accuracy and efficiency. You will handle reservations, input guest data, answer questions about local attractions, and coordinate with housekeeping and other departments to ensure a smooth stay.

Excellent communication and a professional appearance are essential, as is a team-oriented mindset and a willingness to pitch in with colleagues during busy

Qualifications

• Excellent guest service and communication skills.
• Ability to greet guests warmly and handle requests.
• Professional appearance and courteous demeanor.
• Team player with willingness to help colleagues.

Responsibilities

• Greet all guests immediately with a friendly welcome.
• Provide information on local attractions and hours of operations.
• Complete registration in computer system with accuracy.
• Assist guests with room selection and issue room keys.
• Verify and process payments and settle accounts at check-out.
• Answer phones promptly and relay messages to guests.
• Coordinate with Housekeeping, Engineering, and F&B to ensure guest satisfaction.
• Remain calm during busy periods and handle guest complaints professionally.

Skills

Guest service

English communication

Team player

Professional appearance

Job description

Crescent Hotels & Resorts is seeking a friendly Front Desk Agent in New Haven, CT to warmly welcome guests and manage check-in/check-out with accuracy and efficiency. You will handle reservations, input guest data, answer questions about local attractions, and coordinate with housekeeping and other departments to ensure a smooth stay.

Excellent communication and a professional appearance are essential, as is a team-oriented mindset and a willingness to pitch in with colleagues during busy