Front Desk Guest Services Specialist

Distinctive Hospitality Group; Mystic (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discount on hotel stays

Career growth within Hilton

Comprehensive training

Inclusive work environment

Job summary

Hilton Mystic in Mystic, CT is seeking a Guest Service Agent to warmly greet guests and expertly handle check-in and check-out while answering inquiries about local attractions. You will coordinate reservations, provide service information, and ensure smooth front desk operations.

The role requires strong communication, multitasking ability, and a professional, friendly demeanor. Hospitality experience is preferred, and a supportive team environment with growth opportunities is offered.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or hospitality is preferred.
• Excellent interpersonal and communication skills.
• Ability to multitask and remain calm under pressure.
• Strong attention to detail and organizational skills.
• Proficient with computer systems and reservation software.
• Available to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome guests, providing a warm first impression of Hilton Mystic.
• Assist guests with check-in, check-out, and reservation inquiries promptly and accurately.
• Respond to guest requests and resolve issues to guarantee satisfaction.
• Provide information about hotel services, amenities, and local attractions.
• Maintain accurate records of guest accounts and payments.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Skills

Customer service

Hospitality

Interpersonal skills

Multitasking

Attention to detail

Computer systems

Reservation software

Flexible schedule

Education

High school diploma

Tools

Reservation software

Hotel PMS

Job description

Hilton Mystic in Mystic, CT is seeking a Guest Service Agent to warmly greet guests and expertly handle check-in and check-out while answering inquiries about local attractions. You will coordinate reservations, provide service information, and ensure smooth front desk operations.

The role requires strong communication, multitasking ability, and a professional, friendly demeanor. Hospitality experience is preferred, and a supportive team environment with growth opportunities is offered.