Guest Services Specialist - Front Office, Flexible Rotations

Hyatt; Connecticut; On-site; USD 35,000 - 48,000; Full time

Job summary

Hyatt in Connecticut seeks a courteous, professional front desk associate to deliver flexible, guest‑centric service across hotel operations. You will welcome guests, handle check‑in/out, and collaborate with teams to create memorable stays.

With a minimum of 2 years in hotel operations and a hospitality qualification, you will balance cash handling, update room allocations, and upsell hotel services while maintaining grooming and rapport with colleagues.

Qualifications

• Degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Excellent customer service and interpersonal skills.

Responsibilities

• Provide courteous, professional and flexible service to maximize guest satisfaction.
• Rotate within Rooms division and other departments as assigned.
• Balance cash reports and perform opening/closing procedures.
• Report and follow up on guest complaints with supervisors.

Skills

Customer service

Interpersonal skills

Communication skills

Upselling

Education

Hospitality degree

Tools

POS system

Job description

Hyatt in Connecticut seeks a courteous, professional front desk associate to deliver flexible, guest‑centric service across hotel operations. You will welcome guests, handle check‑in/out, and collaborate with teams to create memorable stays.

With a minimum of 2 years in hotel operations and a hospitality qualification, you will balance cash handling, update room allocations, and upsell hotel services while maintaining grooming and rapport with colleagues.