Guest Experience Specialist – Front Desk

Distinctive Hospitality Group; Mystic (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health and wellness benefits

Employee discounts on hotel stays

Career growth opportunities

Job summary

Hilton Mystic is seeking a friendly Front Desk Agent in Mystic, CT. You will welcome guests, assist with check-ins/outs, and provide exceptional service to ensure a smooth experience for every visitor.

Responsibilities include greeting guests, handling inquiries, processing payments, and coordinating with housekeeping to maintain room readiness. Flexible hours including weekends and holidays are required.

Qualifications

• Experience in front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
• Basic computer skills; familiarity with reservation software is a plus.
• Availability to work flexible hours, including weekends and holidays.
• Strong problem-solving and attention to detail.

Responsibilities

• Greet guests upon arrival with a warm and professional demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints promptly.
• Maintain knowledge of hotel services and local attractions.
• Process payments and ensure accurate financial transactions.
• Coordinate with housekeeping and maintenance for room readiness.
• Keep front desk area clean and organized.

Skills

Communication skills

Interpersonal skills

Multitasking

Professionalism under pressure

Basic computer skills

Tools

Reservation software

Job description

Hilton Mystic is seeking a friendly Front Desk Agent in Mystic, CT. You will welcome guests, assist with check-ins/outs, and provide exceptional service to ensure a smooth experience for every visitor.

Responsibilities include greeting guests, handling inquiries, processing payments, and coordinating with housekeeping to maintain room readiness. Flexible hours including weekends and holidays are required.