Guest Experience Specialist — Front Desk (Full-Time)

Crescent Hotels & Resorts; Quincy (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

Crescent Hotels & Resorts in Quincy, MA is seeking a Front Desk Agent for a full-time, on-site role. You will welcome guests, check them in/out, handle requests, and coordinate with departments to ensure exceptional service.

The ideal candidate brings experience in fast-paced hotel environments, communicates clearly, stays calm under pressure, and enjoys delivering memorable guest experiences. Marriott and/or FSPMS familiarity is a plus.

Qualifications

• Experience in front desk or guest services in a hotel environment.
• Ability to manage multiple tasks calmly in a fast-paced setting.

Responsibilities

• Greet and register guests, manage check-ins and check-outs, respond to requests.
• Resolve guest concerns and coordinate with hotel departments to ensure smooth service.

Education

High School or better

Job description

Crescent Hotels & Resorts in Quincy, MA is seeking a Front Desk Agent for a full-time, on-site role. You will welcome guests, check them in/out, handle requests, and coordinate with departments to ensure exceptional service.

The ideal candidate brings experience in fast-paced hotel environments, communicates clearly, stays calm under pressure, and enjoys delivering memorable guest experiences. Marriott and/or FSPMS familiarity is a plus.