Guest Experience Specialist — Front Desk

Appone; Moreno Valley (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Appone is seeking a Front Desk Agent for our Moreno Valley hotel. In this role you will warmly greet guests, register arrivals, manage reservations, and assist with check-ins and check-outs.

You’ll handle phone inquiries, provide local information, and coordinate with other departments to ensure a smooth guest experience. The position requires strong guest-service skills, cash handling, and the ability to operate front desk systems.

Qualifications

• Experience in hospitality front desk or guest services preferred.
• Ability to greet guests and manage registrations efficiently.
• Strong cash handling and basic POS familiarity.

Responsibilities

• Greet and register guests with courtesy.
• Handle reservations, check-ins, and check-outs.
• Operate front desk systems and phone switchboard.
• Answer guest questions about hotel services and local attractions.
• Maintain high standards of appearance and compliance with brand standards.
• Balance and secure cash drops; ensure accuracy of transactions.

Skills

Guest service

Reservations

Cash handling

Bar & coffee service

Job description

Appone is seeking a Front Desk Agent for our Moreno Valley hotel. In this role you will warmly greet guests, register arrivals, manage reservations, and assist with check-ins and check-outs.

You’ll handle phone inquiries, provide local information, and coordinate with other departments to ensure a smooth guest experience. The position requires strong guest-service skills, cash handling, and the ability to operate front desk systems.