Front Desk Agent — Flexible Hours & Guest Experience

Ultipro; Cathedral City (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Job summary

Peregrine Hospitality in Cathedral City, CA is seeking a friendly front desk associate to welcome guests and set a positive tone on arrival. You will greet guests, register them in the computer system, verify reservations and process payments, while providing information about hotel facilities and local attractions.

The role requires strong communication, basic computer skills, cash handling, and teamwork. You will assist with check-out, upsell rooms and marketing programs, handle guest

Qualifications

• Greet guests and register them in the system, verifying reservation details and processing payments.
• Manage payments and balance cash drawer.
• Provide information about hotel facilities and local attractions.
• Resolve guest complaints to ensure satisfaction.
• Follow safety and security standards and hotel policies.
• Upsell rooms and promote marketing programs.
• Maintain knowledge of hotel services and local area.
• Work with team and management professionally.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer system, verifying reservation details.
• Handle cash and balance the cash drawer.
• Provide guests with information about facilities and attractions.
• Assist guests with check-out and payments.
• Field guest complaints and resolve issues.
• Maintain knowledge of services and local area.
• Upsell and promote marketing programs.
• Collaborate with team and management.

Skills

Understanding hotel mission

Prioritization under supervision

Verbal & written communication

Basic computer skills

Attention to detail

Knowledge of local attractions

Knowledge of hotel services

Cash handling

Team player

Job description

Peregrine Hospitality in Cathedral City, CA is seeking a friendly front desk associate to welcome guests and set a positive tone on arrival. You will greet guests, register them in the computer system, verify reservations and process payments, while providing information about hotel facilities and local attractions.

The role requires strong communication, basic computer skills, cash handling, and teamwork. You will assist with check-out, upsell rooms and marketing programs, handle guest