Guest Experience Front Desk Agent

Remington Hospitality; Palm Springs (CA); Presencial; USD 23.000 - 26.000; Jornada completa

Descripción de la vacante

Remington Hospitality is seeking a Front Desk Agent in Palm Springs to warmly greet guests, check them in and out, and assist with pre-registration and reservation blocking as needed.

The role requires knowledge of posting charges, cash handling, and familiarity with front office systems for daily transactions. It also involves understanding rates, discounts, and cancellation procedures to ensure smooth guest stays.

Formación

• Experience in hotel front desk operations.
• Ability to process check-ins/outs quickly.
• Knowledge of reservation procedures and rate plans.

Responsabilidades

• Greet and communicate cordially with guests and handle check-ins/outs.
• Post charges accurately for guest accounts.
• Maintain working knowledge of front office systems and daily transactions.
• Process cash, checks, and credit card payments from guests.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and handling of each.
• Handle same-day reservations and follow cancellation/relocation procedures.

Conocimientos

Guest service

Cash handling

Reservation knowledge

Front desk software

Herramientas

Front desk software

Descripción del empleo

Remington Hospitality is seeking a Front Desk Agent in Palm Springs to warmly greet guests, check them in and out, and assist with pre-registration and reservation blocking as needed.

The role requires knowledge of posting charges, cash handling, and familiarity with front office systems for daily transactions. It also involves understanding rates, discounts, and cancellation procedures to ensure smooth guest stays.