Guest Experience Front Desk Agent

Appone; Morgantown (WV); On-site; USD 19,000 - 25,000; Full time

Job summary

Appone in Morgantown, WV seeks a Front Desk Agent to deliver quality guest services, including registration, check-out, PBX operations, and guest assistance at Location Hotel Morgan. The role requires accurate daily accounting, strong communication, and a welcoming demeanor.

Responsibilities include checking in/out guests, answering calls, managing desk operations, balancing cash, and coordinating with other departments to ensure guest satisfaction.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong customer service and communication skills.
• Ability to read and interpret procedures and instructions.
• Experience with a Property Management System and PBX is beneficial.

Responsibilities

• Provide high level customer service at the front desk.
• Pre-assign rooms for VIPs, repeat guests, and special requests.
• Check in and out guests in a confident, professional manner.
• Answer phone calls promptly with accurate information.
• Balance daily shift bank and handle cash, checks, and credit cards.

Skills

Customer service

Communication

Problem solving

Cash handling

Time management

Education

High school diploma or equivalent

Tools

Property Management System

PBX system

Job description

Appone in Morgantown, WV seeks a Front Desk Agent to deliver quality guest services, including registration, check-out, PBX operations, and guest assistance at Location Hotel Morgan. The role requires accurate daily accounting, strong communication, and a welcoming demeanor.

Responsibilities include checking in/out guests, answering calls, managing desk operations, balancing cash, and coordinating with other departments to ensure guest satisfaction.