Guest Experience Specialist - Front Desk

ADP, Inc.; Moab (UT); Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

ADP, Inc. seeks a Front Office Guest Service Agent to deliver exceptional guest service from arrival to departure. You will manage check-in/check-out, reservations, and guest inquiries with a focus on accuracy and a welcoming attitude.

Ideal candidates have prior customer service experience, strong communication skills in English, and basic computer proficiency. The role requires flexible hours, including evenings and weekends, in a hotel environment.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication in English.
• Basic computer skills and familiarity with property management or reservation software.

Responsabilités

• Greet and welcome guests with a warm, professional first impression.
• Manage check-in/check-out and ensure accurate guest information and billing.
• Handle reservations, cancellations, and modifications using the property management system.
• Respond promptly to guest inquiries and escalate issues as needed.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Maintain accurate guest accounts and handle cash and card transactions.
• Provide information about hotel services and local attractions.
• Support other front office team members and assist with administrative tasks.

Connaissances

Customer service

English communication

Computer skills

Formation

High school diploma

Outils

Property management systems

Description du poste

ADP, Inc. seeks a Front Office Guest Service Agent to deliver exceptional guest service from arrival to departure. You will manage check-in/check-out, reservations, and guest inquiries with a focus on accuracy and a welcoming attitude.

Ideal candidates have prior customer service experience, strong communication skills in English, and basic computer proficiency. The role requires flexible hours, including evenings and weekends, in a hotel environment.