Front Desk Supervisor — Lead Guest Experience & Growth

ADP, Inc.; Chicago (IL); Vor Ort; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health, Dental, Vision, Life & Vol.保险

401(k)

Travel Discounts

Vacation, Wellness & Holiday Pay

Referral Bonus Program

Zusammenfassung

ADP, Inc. is seeking a Front Desk Supervisor to help lead the hotel Front Office operations and ensure guests receive friendly, professional service.

You will supervise the Front Office TEAM, oversee check-in/check-out, and coordinate across departments to maintain seamless guest experiences. The ideal candidate has 2–3 years of Front Office experience with supervisory skills, strong communication, and a proactive approach to problem-solving in a fast-paced environment.

Qualifikationen

• High school diploma or equivalent required; hospitality or business degree preferred.
• 2–3 years of hotel Front Office experience with supervisory experience preferred.
• Knowledge of hotel PMS and reservation systems.
• Strong leadership, communication, and guest-service skills.
• Professional and positive approach to handling guest concerns.
• Strong organizational and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Ability to lead by example and motivate a TEAM.
• Flexible availability, including weekends, holidays, and varying shifts.

Aufgaben

• Supervise, train, coach, and support Front Office TEAM members.
• Oversee check-in, check-out, room assignments, and guest requests.
• Ensure the Front Desk is properly staffed and service standards are maintained.
• Handle guest concerns, complaints, and special requests professionally.
• Monitor room availability and communicate with Housekeeping and Maintenance.
• Review guest accounts, payments, cash handling, and daily reports.
• Use the PMS and reservation systems to manage guest information and room inventory.
• Ensure accurate shift communication and completion of daily checklists.
• Monitor guest feedback and identify opportunities to improve service.
• Assist with Front Office operations during busy periods or staffing needs.
• Ensure compliance with hotel, brand, safety, and service standards.

Kenntnisse

Leadership

Communication

Guest service

Organizational skills

Problem solving

Team development

Multitasking

Staff training

Ausbildung

High school diploma or equivalent

Hospitality or business degree preferred

Tools

PMS systems

Jobbeschreibung

ADP, Inc. is seeking a Front Desk Supervisor to help lead the hotel Front Office operations and ensure guests receive friendly, professional service.

You will supervise the Front Office TEAM, oversee check-in/check-out, and coordinate across departments to maintain seamless guest experiences. The ideal candidate has 2–3 years of Front Office experience with supervisory skills, strong communication, and a proactive approach to problem-solving in a fast-paced environment.