Guest Experience Specialist — Front Desk

Kaizen Lab Inc.; Millbrook (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within</

Professional development opportunities

Positive and supportive work enviro

Job summary

Kaizen Lab Inc. is seeking a friendly Front Desk Agent to join our hotel team. You will manage reservations, check guests in and out, and assist with guest needs in a fast-paced environment.

Ideal candidates bring strong customer service and communication skills; experience with reservation systems and MS Office is a plus, and flexibility to work evenings, weekends, and holidays. This role offers competitive pay, employee discounts on rooms and amenities, opportunities for advancement,

Qualifications

• Previous front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload in a fast-paced environment.
• Proficiency with computer systems and reservation management software.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Reservation systems

Microsoft Office

Tools

Reservation software

MS Office

Job description

Kaizen Lab Inc. is seeking a friendly Front Desk Agent to join our hotel team. You will manage reservations, check guests in and out, and assist with guest needs in a fast-paced environment.

Ideal candidates bring strong customer service and communication skills; experience with reservation systems and MS Office is a plus, and flexibility to work evenings, weekends, and holidays. This role offers competitive pay, employee discounts on rooms and amenities, opportunities for advancement,