Front Desk Millbrook, AL

Ram Hotels; Millbrook (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Ram Hotels in Millbrook, AL seeks a friendly Front Desk Clerk to warmly greet guests and manage check-ins/check-outs in a fast-paced hotel environment. You will handle guest inquiries, route calls, and perform various administrative tasks with accuracy and courtesy.

The ideal candidate has at least 1 year of front desk or customer service experience, strong English communication skills, and proficiency with basic software including MS Office and PMS systems.

Qualifications

• Minimum 1 year of front desk or customer service experience.
• Strong communication and customer service skills.
• Ability to multitask and handle high-volume workload.
• Proficiency with computer systems and software (e.g., MS Office, PMS).
• Fluency in English; additional languages are a plus.

Responsibilities

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment.
• Answer and route calls, including taking messages and transferring calls as needed.
• Handle administrative tasks such as scheduling tours and activities, managing mail and packages, and maintaining accurate records.
• Ensure that the front desk area is clean and organized at all times.
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

MS Office

PMS software

Tools

Microsoft Office

Property Management Systems

Job description

Introduction:

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment

• Answer and route calls, including taking messages and transferring calls as needed

• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records

• Ensure that the front desk area is clean and organized at all times

• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a front desk clerk or in a customer service role

• Strong communication and customer service skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Fluency in English is required; additional language skills are a plus