Guest Experience Specialist – Front Desk

HHM Hospitality; Miami (FL); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Transit benefits

Wellness Program

Education/Professional Development

Referral Bonus

Job summary

HHM Hotels in Miami is seeking a Guest Service Agent to greet guests, register rooms, handle payments and resolve requests with a focus on guest satisfaction. You will use the PMS system to manage reservations, assist guests during check-in/out and support housekeeping coordination when needed.

The role requires a customer-focused mindset, prior service experience, and the ability to work varying shifts in a hotel environment. Competitive wages apply for full-time and part-time positions.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with needs.
• Register and assign guests to rooms and handle payments.
• Make and confirm reservations and balance accounts.

Skills

Customer service experience

PMS systems

Education

High School diploma

Job description

HHM Hotels in Miami is seeking a Guest Service Agent to greet guests, register rooms, handle payments and resolve requests with a focus on guest satisfaction. You will use the PMS system to manage reservations, assist guests during check-in/out and support housekeeping coordination when needed.

The role requires a customer-focused mindset, prior service experience, and the ability to work varying shifts in a hotel environment. Competitive wages apply for full-time and part-time positions.