Front Desk Guest Services Agent – Rooms & Reservations

HHM Hospitality; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

HHM Hospitality is seeking a Rooms Controller in Miami, Florida, to greet, register, and service guests following hotel standards and sustainability practices. You will manage room assignments, handle payments, and ensure guest satisfaction.

The ideal candidate should have previous customer service experience, preferably with knowledge of PMS systems. Join a dynamic team that believes in service excellence and equal opportunity for all.

Qualifications

• Previous customer service experience or equivalent training required.
• High attention to detail to secure guests' valuables and maintain satisfaction.

Responsibilities

• Greet, register and service guests in a friendly manner according to standards.
• Assign room according to guest requests and preferences.
• Respond to guest requests and complaints promptly.

Skills

Customer service

Communication skills

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

HHM Hospitality is seeking a Rooms Controller in Miami, Florida, to greet, register, and service guests following hotel standards and sustainability practices. You will manage room assignments, handle payments, and ensure guest satisfaction.

The ideal candidate should have previous customer service experience, preferably with knowledge of PMS systems. Join a dynamic team that believes in service excellence and equal opportunity for all.