Guest Experience Specialist Front Desk

Driftwood Hospitality Management; Melbourne (FL); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate in Melbourne, FL to greet guests, register arrivals, and process payments. You will input guest information, issue keys, and maintain a smooth front desk flow.

The role requires clear English communication, basic math for transactions, and a professional, friendly demeanor. The position emphasizes guest satisfaction, adherence to policies, and teamwork in a hospitality environment.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred but not required.
• Ability to input information accurately using a computer system.
• Good math skills for handling payments and balancing cash.
• Strong English communication, both written and verbal.

Responsibilities

• Greet guests warmly and register them promptly, ensuring accuracy of information.
• Input guest details into the computer system and issue room keys as needed.
• Handle payments, process charges, and balance cash as required.
• Answer phones with clear English and relay messages to guests.
• Resolve guest issues within guidelines and escalate when necessary.
• Maintain neatness of the front desk area and support other team members.

Skills

Customer service

English communication

Computer skills

Calculator accuracy

Conflict resolution

Interpersonal skills

Education

High school diploma preferred

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate in Melbourne, FL to greet guests, register arrivals, and process payments. You will input guest information, issue keys, and maintain a smooth front desk flow.

The role requires clear English communication, basic math for transactions, and a professional, friendly demeanor. The position emphasizes guest satisfaction, adherence to policies, and teamwork in a hospitality environment.