Guest Services Concierge — Weekly Pay

ESA Management, LLC; Madison (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC in Madison, WI seeks a friendly Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments following company guidelines. The role includes handling reservations, ensuring security and safety, and maintaining a welcoming front desk area.

Responsibilities focus on guest satisfaction, accurate cash handling, and teamwork to drive bookings and a positive guest experience.

Qualifications

• Customer service experience or willingness to learn front desk procedures.
• Ability to respond to guest requests with follow-through and professionalism.
• Compliance with safety, security, and company policies.

Responsibilities

• Provide excellent guest service and assist guests, answer phones, check in/out, and collect payments.
• Process reservations, registration, payments, and departures per guidelines.
• Maintain front desk, lobby, and public areas in a clean, organized state.
• Identify sales opportunities and promote ESA to convert inquiries into reservations.
• Ensure compliance with safety and security policies and procedures.

Skills

Guest service

Cash handling

Phone etiquette

Reservations management

Sales opportunities

Teamwork

Job description

ESA Management, LLC in Madison, WI seeks a friendly Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments following company guidelines. The role includes handling reservations, ensuring security and safety, and maintaining a welcoming front desk area.

Responsibilities focus on guest satisfaction, accurate cash handling, and teamwork to drive bookings and a positive guest experience.