Front Desk Concierge: Elevate Guest Experience

The Madison Hotel D.C; Washington (District of Columbia); Vor Ort; USD 38.572 - 39.950; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Vacation time

Zusammenfassung

The Madison Hotel D.C is looking for a front desk associate responsible for assisting guests during their arrival and departure, ensuring a positive experience. Key duties include greeting customers, processing registrations, and addressing complaints.

Qualifications include hotel experience, effective communication skills, and the ability to handle cash transactions. Compensation ranges from $28.00 to $29.00 per hour, along with comprehensive benefits such as medical and dental insurance, 401(k) matching, and paid time off.

Qualifikationen

• Ability to effectively deal with customers requiring high levels of patience and tact.
• Ability to accurately input information using a moderately complex computer system.
• Ability to stand and move throughout the front office.

Aufgaben

• Greet customers immediately with a friendly welcome.
• Complete the registration process including confirming guest information.
• Field guest complaints and negotiate effective solutions.
• Handle cash, make change, and balance an assigned house bank.

Kenntnisse

Hotel experience

Customer service skills

Mathematical calculations

Effective communication

Conflict resolution

Jobbeschreibung

The Madison Hotel D.C is looking for a front desk associate responsible for assisting guests during their arrival and departure, ensuring a positive experience. Key duties include greeting customers, processing registrations, and addressing complaints.

Qualifications include hotel experience, effective communication skills, and the ability to handle cash transactions. Compensation ranges from $28.00 to $29.00 per hour, along with comprehensive benefits such as medical and dental insurance, 401(k) matching, and paid time off.