Front Desk Concierge: Elevate Guest Experience

The Madison Hotel D.C; Washington (District of Columbia); On-site; USD 38,572 - 39,950; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Vacation time

Job summary

The Madison Hotel D.C is looking for a front desk associate responsible for assisting guests during their arrival and departure, ensuring a positive experience. Key duties include greeting customers, processing registrations, and addressing complaints.

Qualifications include hotel experience, effective communication skills, and the ability to handle cash transactions. Compensation ranges from $28.00 to $29.00 per hour, along with comprehensive benefits such as medical and dental insurance, 401(k) matching, and paid time off.

Qualifications

• Ability to effectively deal with customers requiring high levels of patience and tact.
• Ability to accurately input information using a moderately complex computer system.
• Ability to stand and move throughout the front office.

Responsibilities

• Greet customers immediately with a friendly welcome.
• Complete the registration process including confirming guest information.
• Field guest complaints and negotiate effective solutions.
• Handle cash, make change, and balance an assigned house bank.

Skills

Hotel experience

Customer service skills

Mathematical calculations

Effective communication

Conflict resolution

Job description

The Madison Hotel D.C is looking for a front desk associate responsible for assisting guests during their arrival and departure, ensuring a positive experience. Key duties include greeting customers, processing registrations, and addressing complaints.

Qualifications include hotel experience, effective communication skills, and the ability to handle cash transactions. Compensation ranges from $28.00 to $29.00 per hour, along with comprehensive benefits such as medical and dental insurance, 401(k) matching, and paid time off.