Front Desk Agent

The Madison Concourse Hotel; Alabama; On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Free employee parking

Free employee meals

Discounted hotel rooms

401-K matching

Paid time off

Referral bonus

Job summary

The Madison Concourse Hotel in Madison, WI seeks a Front Desk Agent to warmly welcome guests, handle check-ins/check-outs, and provide information about local attractions. Previous hotel experience is preferred, but a strong customer service background will be considered.

Shifts vary from 7am–11pm with open availability and a competitive starting wage of $17/hour. Qualified applicants should enjoy working in a team, possess excellent communication skills, and be able to handle cash and guest

Qualifications

• Experience in hospitality or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to work mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and manage check-ins smoothly.
• Assist guests with check-outs and billing inquiries.
• Know hotel facilities and local attractions to assist guests.
• Manage reservations and assign rooms accurately and efficiently.
• Handle guest inquiries and resolve concerns promptly.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Keep front desk area clean and organized at all times.
• Follow security and safety procedures for guests and staff.
• Upsell hotel amenities and packages to guests.
• Collaborate with team to deliver seamless guest experiences.

Skills

Customer service

Interpersonal communication

Teamwork

Verbal communication

Cash handling

Flexible scheduling

Problem solving

Education

High School or equivalent

Job description

The Madison Concourse Hotel
1 West Dayton Street
Madison, WI 53703, USA

• Travel Required : No

Description

Our Front Desk Agents are responsible for registering incoming guests, fielding incoming calls, assisting with reservations and ensuring guests are comfortable in the hotel. Previous hotel experience is preferred, but a customer service background is required. The ideal candidate will have open availability, as shifts vary based on business needs. Candidates should be available to work mornings, afternoons, evenings, weekends, and holidays with shift times ranging between 7am and 11pm. We offer a competitive starting wage at $17 per hour, plus benefits!

This is the perfect job for youif...

• You are a friendly, outgoing, and enthusiastic people person
• You enjoy working as part of a team
• You enjoy meeting and talking to new people
• You havecomputer and cash handling skills
• You have great verbal communication skills

Responsibilities

• Provide a warm and friendly welcome to guests, ensuring a smooth check-in process
• Assist guests with check-outs, billing inquiries, and any other requests or concerns they may have during their stay
• Maintain a comprehensive knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendations
• Manage reservations and room assignments, ensuring accuracy and efficiency
• Handle guest inquiries and resolve concerns promptly and professionally, finding appropriate solutions to ensure guest satisfaction
• Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and ensure smooth operations
• Maintain a clean and organized front desk area, including the lobby
• Follow security and safety procedures, ensuring the well-being of guests and colleagues
• Upsell hotel amenities, services, and packages to enhance guests stays and maximize revenue
• Collaborate with team members to provide seamless experiences and exceed service standards

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred, but not mandatory. We welcome individuals with a genuine passion for hospitality and a dedication to providing exceptional service.
• Outstanding interpersonal and communication skills, with the ability to connect with guests and create positive relationships
• Strong organizational and multitasking abilities, thriving in a fast-paced environment
• Attention to detail and the ability to handle guest information and transaction with confidentiality and accuracy
• Flexibility to work various shifts, including mornings, evenings, weekends, and holidays
• A positive attitude and a genuine passion for providing outstanding customer service
• Knowledge of local attractions, events, and services is a plus, allowing you to assist guests with their inquiries effectively

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. The Madison Concourse Hotel is a drug-free workplace.

Perks & Benefits

We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking underground
• Free employee meal every shift
• Discounted hotel rooms
• Discounts at Circ and Starbucks
• 401-K matching retirement plan
• Paid time off
• $1,000 employee referral bonus!
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada
• Pet Insurance for part time and full time employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!

Full-time positions also offer:

• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Travel Required

No .

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter

Inspired to perform without outside help

Preferred

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Education

High School or better.

Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.