Guest Experience Specialist - Front Desk

Sagemont Hotels; Los Angeles (CA); On-site; USD 26,000 - 33,000; Full time

Job summary

Hampton Inn Los Angeles/Hollywood is seeking a Front Desk Agent to be the guest’s first impression and ensure a smooth arrival and departure. You will greet guests, handle check-ins/outs, and promote the hotel’s services while upholding Wings of Excellence standards.

You will collaborate with housekeeping and management to maintain room status, assist with reservations, balance transactions in the PMS, and respond to guest needs with professionalism including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Hospitality coursework is preferred.
• Experience in front desk or guest service is advantageous.

Responsibilities

• Greet guests warmly and professionally on arrival and departure.
• Perform efficient check-in and check-out procedures.
• Balance front desk transactions and payments in the PMS system.
• Assist with same-day reservations and group check-ins as needed.
• Maintain clear communication with housekeeping, maintenance, and management.
• Document guest interactions and shift notes per hotel SOP.
• Respond promptly to calls, emails, and internal messages using approved systems.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Hospitality coursework preferred

Tools

PMS software (Hilton OnQ/PEP, Marriott FOSSE, ChoiceADVANTAGE, IHG Opera Cloud)

Job description

Hampton Inn Los Angeles/Hollywood is seeking a Front Desk Agent to be the guest’s first impression and ensure a smooth arrival and departure. You will greet guests, handle check-ins/outs, and promote the hotel’s services while upholding Wings of Excellence standards.

You will collaborate with housekeeping and management to maintain room status, assist with reservations, balance transactions in the PMS, and respond to guest needs with professionalism including nights, weekends, and holidays.